E-government is the use of technological communications devices, such as computers and the internet, to provide public services. On October 13, USAID and Vietnam’s Office of the Government (OOG) signed a Memorandum of Understanding to help OOG accelerate administrative reforms, enhance national inter-agency coordination and transparency, and further develop its e-government platform - the National Public Service Portal - which will improve access to information, benefitting both citizens and businesses. USAID assistance will focus on four main components: (i) Updating regulations related to online public service delivery and processing; (ii) Organizational change management to improve service delivery and communications plans to strengthen the National Public Service Portal; (iii) Improvements to business processes, interface design, and user experience on the National Public Service Portal; and (iv) Business process re-engineering support for one-stop shops, focusing on the digitalization of administrative procedure and access to digitized results via the National Public Service Portal.

So What? Through this capacity building effort, USAID will assist the Government of Vietnam’s  digital transformation and administrative reform efforts in the public sector, making for more transparent, inclusive, and resilient service delivery.