On December 6-7, the USAID e-Government Capacity Building Program and the Office of the Government conducted a consultation workshop for 83 officials responsible for taxation and land registration from different districts in Binh Dinh province on conducting digitized processes on Vietnam’s e-government platform - the National Public Service Portal. During the workshop, participants were asked to discuss and exchange feedback on existing digitized administrative procedures in land management, including challenges currently faced in fulfilling land management requirements and tax payments, and provide considerations for further improvement. The findings will help better understand citizen and business demands, improve administrative requirements and processes related to land management in the National Public Service Portal, and ensure better integration between National and Provincial administrations.

So What? The roll out of the National Public Service Portal and the digitization of government services for mass benefit is a priority for the Government of Vietnam. Improving the business engineering processes and enhancing the capacity of provincial officials in using digital technology is crucial to the smooth deployment of digitized administrative procedures and is an important objective of the Indo-Pacific Vision. It is also critical to ensuring Vietnam leadership can make a clear choice and remain independent from the undue influence of malign actors.